Monday, October 26, 2009

Upgrade from 2.X to 3.X causes internet ...

As many threads have shown, upgrading from 2.X to 3.X causes slower internet connectivity, reduced signal strength, etc.

So to give you some background, I'm a computer technician and was recently in a role that includes diagnosing iPods; I'm not saying I make iPods in my spare time or anything, just that I'm familiar with basic troubleshooting (reset network settings, restore device, etc.). Also, I'm using a 2nd Generation iPod Touch.

To familiarize you with my diagnostic process thus far:
I have utilized my Xbox to connect to Netflix and stream "The Office" in high definition (720p). Timing this, I noted that it takes about 15 seconds to initiate video and about 4 minutes to load the full episode. This test verifies that my router is indeed intact and fully functional.

I then try to stream the same episode of "The Office" from m.nbc.com and it takes 30 seconds for quicktime to even recognize that a video is loading. Then it takes another 30 seconds to load roughly 5 seconds of video. At this point it stalls and I have move the slider to 'remind' the iTouch that it's loading something.

Keep in mind that this is only a portion of the entire episode, as m.nbc.com splits the episode into multiple portions. So the actual video I'm loading is only about 8 minutes long, in standard defintion.

Prior to 3.0, the iPod would have loaded the very same video, fully, in less than 30 seconds. Subsequent iterations of the OS have not resolved this issue. Additionally, streaming video is not the only problem, Safari runs notably slower as well, just not to the extent that streaming video does.

Google "iTouch slow 3.0" and you will find many issues in regards to this. One 'yahoo answers' stated that it was a known problem and that Apple was working on fixing it. Because of that post, I did not pursue this matter any further, but since they have released updates to 3.0 and that post was made over four months ago, I feel the need to bring it up.

My question is this. Since I don't want to downgrade to 2.2, what recourse do I have? If I walk into an Apple store, will they understand that the performance is degraded or will they state it works because it 'gets a connection, even if it does take 10 minutes to load a 2 minute video?'

To further corroborate this, I have done plenty of research and found that users have stated that downgrading has indeed resolved this issue for them. I do not have misconfigurations that need to be resolved in my router. I'm not too far or too close to my router. The difference is like night and day when switching from 2.X to 3.X. It's clear where the problem stems from.

Thanks for your time!

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