issues with a seller and their items they sent

I recently received a package of books that I had purchased from a seller here on Ebay. The lot was for five books, all but one listed in "Like New" condition. On the seller's page, he/she did not mention anything about combining shipping, so I sent a message before I went through with the payment on PayPal. The seller completely IGNORED my attempt at asking about shipping to send me an invoice, which angered me and I sent a not-so-happy reply about how rude it was. After a few messages sent back and forth, we finally settled the matter and he/she sent my items. Well I just received the package today, and I am very upset. I paid 20.00 in shipping for priority mail (each book was claimed to be 4.00 to ship individually), while the seller paid 5.13 for media mail all in one package, which is an over-payment of 14.87. Now onto the items I purchased. First item is the book Shadowland, by Alyson Noel. This was listed in "Like New" Condition. It is far from that. Pages 117 all the way to 202 are detached from the book, and there is sticky goo all over the cover. The Summoning, by Kelley Armstrong. Again, listed "Like New" the cover is torn in many places, the pages are bent, some warped from what looks like water damage, there are scratches on about 20% of the cover as well as staining from what looks like coffee by the main title on the front cover. City of Ashes by Cassandra Clare. This one was the only one listed in "Acceptable" condition, tho I am not sure why. There was nothing wrong with this book other than the remains of a sticker on the front cover and a bent back cover, which I think happened in-transit to my house. The two remaining books I purchased (City of Bones and Masquerade) were in almost perfect condition other than normal reading wear on the spine of the book, and some very slightly bent pages from being sent. I sent the seller a message, though I'm thinking they are either going to ignore it again, or just refuse to cooperate. My question is, if you pay for shipping priority, and the seller ships media mail, does Ebay enforce refunds for this? And also, if the seller sends items not as described, can I get a full refund on the item?|||My question is, if you pay for shipping priority, and the seller ships media mail, does Ebay enforce refunds for this? NO And also, if the seller sends items not as described, can I get a full refund on the item? YES But you will have to pay for the return shipping. Be sure to get Delivery Confirmation on the packageDelivery Confirmation is confirmation of delivery, not tracking.|||||||||" On the seller's page, he/she did not mention anything about combining shipping, so I sent a message before I went through with the payment on PayPal. " Listing did not state combined shipping,ther fore seller is not obligated to combine shipping. ALL questions,including combine S&H must be asked,clarified and negotiated PRIOR to bidding , not after. If the items are not as described, then contact the seller. You will be required to return with delivery confirmation on your dime , in order to get item price and the original S&H refunded. S&H is not just actual postage paid.|||Since you have already dinged the dsr stars and left neutral and a neg for two of the books, don't expect the seller to bend over backwards for you at this point. If the item was not as described, feedback is the last step, not the first when you want something resolved. Good luck FYI Just so you know for the future, when you bid you are agreeing to the TOS (terms of sale) in the listing. That means you agree to the S&H stated in the auction. Asking for combined S&H post auction and "being upset because seller ignored you" is ridiculous. NO invoice was necessary as S&H was clearly stated in each auction and combined S&H was not offered or part of the TOS. Buyer can't change the TOS post auction. In the same token,Seller should have shipped Priority Mail as stated in the auction.|||I also responded on your other thread on the Checkout Board. I won't repeat here. Good luck.~ Lucy ~ Guide to eBay Board AcronymsClick on for links to Help Pages for a new eBayer|||"first of all, that isn't even the issue with what is going on. secondly, I sent the inquiry before the auction had even ended. thirdlya" If you did not receive a reply about the combined S&H before the auction ended, then you simply do not bid. Consider the No reply, your answer and move on to an other seller/auction. If that was not the issue, then way mention it? Contact the seller, if they do not reply or refuse to accept the return for the damaged items( you will need to return all the items) then file the SNAD with Ebay OR Paypal.|||I agree with salez, you would have been better off to try and resolve this first, as I and others suggested..... the seller now has no reason to try to help you now their feedback, and their business, is pretty much ruined. It is very important that buyers give a seller the opportunity to put things right before scoring a seller. IMO feedback should never be left in anger. You did a good thing in coming to the Boards for advice, but then you didn't wait to hear what folk had to say. You may now also find yourself unable to bid on some listings, as sellers think you look like a problem buyer.~ Lucy ~ Guide to eBay Board AcronymsClick on for links to Help Pages for a new eBayer|||which is an over-payment of 14.87 lol, you paid what was in listing , so no "over payment". if the books aren't as described , return them after filing the item not as described.|||"first of all, that isn't even the issue with what is going on. secondly, I sent the inquiry before the auction had even ended. thirdly, the seller agreed to do combined shipping, and did not do so. i suggest if you're going to respond to someone's post, you actually might want to reply to what the issue was, not something that has nothing to do with the problem" You gave every indication with this ststement the inquiery regarding combined S&H was post auction Your words " On the seller's page, he/she did not mention anything about combining shipping, so I sent a message before I went through with the payment on PayPal. The seller completely IGNORED my attempt at asking about shipping to send me an invoice, which angered me and I sent a not-so-happy reply about how rude it was" If combined S&H was negotiated Prior to bidding and it was not correct on the invoice, then pull the seller's contact info and give them a call prior to payment. Link|||"The seller completely IGNORED my attempt at asking about shipping to send me an invoice, which angered me and I sent a not-so-happy reply about how rude it was" Invoice was auto generated by Ebay, not the seller. I have found on Ebay and most places, getting mad and calling other names gets you nothing. Approach the seller in a calm professional manner and you will get a lot further. Sounds like both seller and buyer are a bit inexperienced with Ebay.|||Wow out of 20 transactions as a buyer Link out of one transaction as a seller Link Karma|||OP has left 25 Feed Backs for others ONLY 16 were Positive. So if the OP buys from you, 33% chance of getting a Non Positive Feed Back NICE!Delivery Confirmation is confirmation of delivery, not tracking.|||